King George Hospital

King George Hospital 2022-05-20 Person 5 5 0

Although I spent 15 hours in a&e I was seen to very quickly and treated with friendly care.

More availability to medicines in a&e. The long time I was there was waiting for the right medicines to be made available. One of the sisters tried to discharge me with taking paracetamol for a slipped disc because she wanted the bed for someone else. The rest of the nurses and doctors were great barring her. Unfortunately they kept having to apologise for the long wait times as they have no access to medicines like morphine or tramadol at all. Being an emergency department you would expect them to be able to have some access to strong pain relief in order to see patients in extreme pain quickly and therefore get them home quickly. I was eventually discharged at 1.30am after being there since 10.30am the morning before. And even then I was only discharged with tablets for 24 hours which weren't the right ones but enough to take some of the edge off the pain until my normal gp opened the following morning.

King George Hospital 2022-05-20 Person 5 5 0

The A&E department was very busy. I got seen and given 5 star service like everyone else. I didn't mind the wait. The staff were super.

Given your resources, we've delivered 5 star service.

King George Hospital 2022-05-20 Person 3 5 0

I just needed to be checked after anaphylactic shock and it took so long just to be checked and no one saw me for 4 hours and I didn’t see the doctor for over 6 hours.

Information about when the waiting times increase. It increased from 3 hours to 4 then 5 and then 6 without being told. People had to constantly ask.

King George Hospital 2022-05-20 Person 1 5 0

2 hour wait to be seen by Triage, then not seen by A&E doctor until after 10 hours. Was in hospital for over 14 hours.

Everything, from information to show care and understanding of the patient needs.

King George Hospital 2022-05-20 Person 1 5 0

I had to wait 3 hours to see a triage nurse then I had to wait another 9 hours to be assessed by a doctor. The wait was too long and I had to leave.

Reduce the wait time

King George Hospital 2022-05-20 Person 1 5 0

I was completely ignored as a cancer patient who is immune suppressive

Identify a cancer patients passport would be a start

King George Hospital 2022-05-18 Person 1 5 0

I felt the nurses in this unit were quite inconsiderate of our situation and patients situation. Did not give enough information on patient’s condition and I feel they discriminated our family and race. Patient is actively dying and there is no support from the nurses

Give that compassionate care towards the patient and their family and given consideration towards that situation the family are put in.

King George Hospital 2022-05-18 Person 5 5 0

King George Hospital 2022-05-18 Person 4 5 0

Because at my appointments. They listen to what I have to say. Just went feels like it's helping.

I would like appointments quickly. As I have had to wait 3 months after my emergency appointment at A+E.

King George Hospital 2022-05-18 Person 5 5 0

The nurses were friendly and supportive They welcome me in the ward regarding of my age, friendly appreciate the gesture, Thank you very much Fern ward. Keep up the good !

Nothing really. I told the staff that I will call if I need to.